Experienced Bookkeeping Software Customer Support Specialist – Remote Independent Contractor Opportunity

Are you a highly skilled bookkeeping professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of independent contractors as a Bookkeeping Software Customer Support Specialist at Working Solutions.

About Working Solutions

At Working Solutions, we pride ourselves on providing top-notch business consulting services to our clients. Our team of experts is dedicated to helping businesses succeed by offering expert guidance and support in various areas, including accounting and bookkeeping. As a Bookkeeping Software Customer Support Specialist, you will play a vital role in helping our clients navigate the complexities of accounting software processes, ledger entry, navigation, and troubleshooting needs.

Responsibilities

As a Bookkeeping Software Customer Support Specialist, you will be responsible for:

• Assisting customers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs
• Providing exceptional customer service over the phone in a virtual or 'brick and mortar' call center environment
• Taking ownership of customer issues in order to provide confident resolution
• Maintaining a quiet, uninterrupted workspace and an organized desk area
• Meeting technology requirements, including a personal computer, broadband internet connection, Windows 10 or Windows 11 operating system, valid antivirus software, and a wired USB headset with microphone

Key Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

• Proficiency in QuickBooks Online or comparable accounting software
• Bookkeeping/accounting expertise, including AR, AP, journal entries, reconciliation, etc.
• Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment
• Strong ownership of customer issues in order to take control of the situation and provide confident resolution
• Tech savvy and avid computer user
• Ability to communicate with a friendly tone and professional demeanor
• Quiet, uninterrupted space
• Organized desk area
• Personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download speed
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running, and up to date
• Wired USB headset with microphone
• Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility
• No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time

Essential Qualifications

While the following qualifications are not essential, they are highly desirable:

• Experience working with cloud-based accounting software
• Knowledge of accounting principles and practices
• Familiarity with financial reporting and analysis
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

As a Bookkeeping Software Customer Support Specialist at Working Solutions, you will have the opportunity to:

• Develop your skills and expertise in bookkeeping and accounting software
• Work with a variety of clients and projects, providing a diverse and challenging work environment
• Collaborate with a team of experienced professionals who are passionate about delivering exceptional customer service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Enjoy a supportive and flexible work environment that allows you to balance your work and personal life

Work Environment and Company Culture

At Working Solutions, we pride ourselves on creating a supportive and inclusive work environment that values diversity, equity, and inclusion. Our team is dedicated to delivering exceptional customer service and providing expert guidance and support to our clients. As a Bookkeeping Software Customer Support Specialist, you will be part of a dynamic and collaborative team that is passionate about making a difference in the lives of our clients.

Compensation, Perks, and Benefits

As a Bookkeeping Software Customer Support Specialist at Working Solutions, you will enjoy:

• Competitive hourly rate
• Flexible scheduling opportunities
• Supportive environment
• Ongoing training and development programs
• Opportunities for career growth and advancement

How to Apply

If you are a highly skilled bookkeeping professional with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. Don't miss this opportunity to join our team of independent contractors and make a difference in the lives of our clients. Apply now to become a Bookkeeping Software Customer Support Specialist at Working Solutions! Apply for this job