Experienced Customer Service Specialist - Vehicle Protection Products & Warranty Services

Join Our Dynamic Team as a Customer Service Specialist

At Assurant, we're committed to delivering exceptional customer experiences and providing innovative solutions to protect our customers' valuable assets. As a Customer Service Specialist in our Vehicle Protection Products (VPS) team, you'll play a critical role in ensuring our customers receive the highest level of service and support. If you're passionate about customer service, enjoy problem-solving, and thrive in a fast-paced environment, we invite you to explore this exciting opportunity.

About Our Company and Industry

Assurant is a leading global provider of specialized risk management and insurance solutions. Our VPS team is dedicated to delivering outstanding service to customers who have purchased vehicle protection products, including mechanical and electrical breakdown repair contracts, vehicle maintenance contracts, and RV part extended service contracts. We're committed to building long-term relationships with our customers and providing them with peace of mind, knowing that their vehicles are protected against unexpected repairs and maintenance costs.

Key Responsibilities

• Handle inbound calls and off-phone work items related to vehicle protection products, including explaining claim procedures, coverage details, and claim determinations to customers.
• Navigate multiple systems to access customer information, claim details, and contract language to provide accurate and timely solutions.
• Address inbound and outbound calls with repair facilities and service providers to resolve claim payment delays and processing issues.
• Complete off-phone tasks, including claim audits, processing claim payments, working inbound and outbound emails and faxes, and handling payment requests.
• May be responsible for handling payment plan updates and manual payment requests.
• If bilingual, utilize your Spanish language skills to provide exceptional service to our Spanish-speaking customers.

What You'll Love About This Role

• The variety of work - every day and every customer's situation is unique, keeping your job exciting and challenging.
• Being part of a high-performing, collaborative, and supportive team that values exceptional customer service.
• Opportunities to demonstrate your problem-solving skills and think creatively to resolve complex customer issues.
• Competitive compensation and benefits, including medical benefits starting on your first day.
• Career advancement opportunities and professional growth within our organization.

Essential Qualifications

• High school diploma or GED.
• 1 year of experience in an office, call center, or customer contact environment.
• Excellent written and verbal communication skills to effectively interact with customers, team members, and management.
• Strong customer service skills, with the ability to work with frequent interruptions and under deadlines.
• Ability to work collaboratively with others to generate ideas and resolve problems.
• Ability to present a professional image and establish courses of action to ensure efficient completion of work.

Preferred Qualifications

• 2+ years of experience in an office, call center, or customer contact environment.
• Previous experience as a team leader or trainer in an office, call center, or customer contact environment.
• Relevant licenses or certifications, such as 620 or 440.

Skills and Competencies Required for Success

To excel in this role, you'll need to possess excellent communication and problem-solving skills, with the ability to think creatively and make decisions based on incomplete information. You'll also need to be adaptable, with the ability to quickly adjust to changing priorities and processes. Our ideal candidate is a team player who can work independently and collaboratively to achieve exceptional customer outcomes.

Career Growth Opportunities and Learning Benefits

At Assurant, we're committed to helping our employees grow and develop their skills. As a Customer Service Specialist, you'll have opportunities to advance within our organization, taking on new challenges and responsibilities. You'll also receive comprehensive training and support to ensure your success in this role.

Work Environment and Company Culture

We're a dynamic and inclusive organization that values diversity and promotes a culture of excellence. As a remote worker, you'll enjoy the flexibility of working from home while being part of a collaborative and supportive team. Our hours of operation are Monday - Friday, 6 am - 9 pm CST, and Saturday, 7 am - 7 pm CST, with varying shifts available.

Compensation, Perks, and Benefits

We offer competitive compensation, with a starting pay rate of $17.00 per hour. You'll also enjoy a range of benefits, including medical benefits starting on your first day, paid time off, and opportunities for career advancement. As a remote worker, you'll need to have a reliable internet connection, with a minimum speed of 25 Mbps download and 15 Mbps upload.

Join Our Team and Make a Difference

If you're passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we invite you to apply for this exciting opportunity. As a Customer Service Specialist at Assurant, you'll play a critical role in ensuring our customers receive the highest level of service and support. Apply today and take the first step towards a rewarding and challenging career with our dynamic team!