Experienced Customer Service Representative - Work from Home Opportunity with Teleperformance
Are you a customer-focused individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at Teleperformance, a global leader in customer experience solutions. As a Customer Service Representative, you will be the face of our company, interacting with customers from diverse backgrounds and cultures, and making a meaningful impact on their lives.
About Teleperformance
Teleperformance is a strategic partner to the world's leading companies, bringing innovative solutions and enhancing customer experiences through every interaction. With a multicultural, highly skilled, and deeply knowledgeable team, we offer a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards. Our mission is to treat each interaction as unique, and we're committed to creating a work environment that promotes happiness from the inside out.
Why Choose Teleperformance?
We offer a comprehensive benefits package that includes:
- Paid Training to help you develop your skills and confidence
- Competitive Wages that reflect your value to our team
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to recharge and relax
- Employee wellness and engagement programs to support your physical and mental well-being
Your Impact
As a Customer Service Representative, you will play a vital role in our team, fielding customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
* Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
What We're Looking for
* High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Ability to work remotely in a virtual team environment
Being One of Our People
At Teleperformance, we value our employees and strive to create an environment that promotes happiness from the inside out. We believe in investing in our people, providing endless development opportunities, and encouraging a culture of learning, teaching, and growth. We want you to come to work motivated, proud to be on our team, and inspired to make a difference.
Equal Opportunity Employer
Teleperformance is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an employer of choice for people from all walks of life.
How to Apply
If you're a customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our team. Apply Job! Apply for this job