Entry Level Remote Data Entry and Technical Support Specialist for Content Creation Teams at Netflix

Introduction to Netflix and Our Mission

Netflix is a leading online streaming service that has revolutionized the way people consume entertainment. With a mission to entertain the world, we strive to provide our users with the best possible experience. To achieve this, we rely on a team of dedicated professionals who work behind the scenes to ensure that our content is of the highest quality. As a key member of our team, you will play a vital role in supporting our external content creation teams and helping them to produce engaging and immersive content for our users.

Job Overview

We are seeking an experienced and highly motivated External Support Engineer to join our team. As an External Support Engineer, you will be responsible for providing technical support to our external content creation teams, creating reference materials and training programs, and solving complex issues with our tools and workflows. You will be the bridge between our content teams and our tools engineering team, and will work closely with both groups to ensure that our content is of the highest quality.

Key Responsibilities

• Provide technical support to external content creation teams in regards to the use of our content tools
• Create reference materials and provide training to get external teams up to speed with our toolset
• Solve and debug possible issues with our tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Essential Qualifications

To be successful in this role, you will need to have a strong technical background and excellent communication skills. You should be able to read and understand C# code, and have experience supporting a live service or tool environment. You should also have a positive attitude and be able to receive and provide objective and constructive feedback.

Technical Skills

• Ability to read and understand C# code
• Experience with Unity 3D game and tool development
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

Soft Skills

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously

Preferred Qualifications

While not required, the following qualifications are preferred:

Education

• Computer Science or related degree, or equivalent work experience

Experience

• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience

Career Growth Opportunities and Learning Benefits

At Netflix, we are committed to the growth and development of our employees. As an External Support Engineer, you will have the opportunity to work on a wide range of projects and technologies, and to develop your skills and expertise in a number of areas. You will also have access to a range of training and development programs, including mentorship, coaching, and formal training courses.

Work Environment and Company Culture

Netflix is a dynamic and fast-paced company that values innovation, creativity, and collaboration. We are committed to creating a work environment that is inclusive, diverse, and supportive, and that allows our employees to thrive and grow. As an External Support Engineer, you will be part of a team that is passionate about delivering high-quality content to our users, and that is dedicated to excellence in everything we do.

Compensation, Perks, and Benefits

At Netflix, we offer a competitive salary and benefits package that reflects the value we place on our employees. The salary range for this role is $150,000 - 325,000 per year, depending on experience and location. We also offer a range of perks and benefits, including health insurance, retirement savings, and paid time off.

Conclusion

If you are a motivated and experienced technical professional who is passionate about delivering high-quality content to users, we encourage you to apply for this role. As an External Support Engineer at Netflix, you will have the opportunity to work on a wide range of projects and technologies, and to develop your skills and expertise in a number of areas. You will also be part of a team that is dedicated to excellence and that values innovation, creativity, and collaboration. Don't miss out on this exciting opportunity to join our team and help us to entertain the world.