Culinary Services Concierge

Summary: Completes daily administrative duties and coordinates reservations to support all TSG Culinary Services outlets and functions. 5-day per week schedule, part-time/evenings only.Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Answers phone calls in regard to all TSG Culinary Services outlets. Fields all questions directly related to the dinners.
• Books reservations for all TSG Culinary Services outlets and functions utilizing Open Table software.
• Collects credit card information to enter into the secure Open Table Credit Card vault.
• Communicates to the General Managers of all TSG Culinary Services outlets, conveying special needs, requests, set up, etc.
• Confirms the cover count to all TSG Culinary Services outlets General Managers.
• Communicates regularly via email with Telluride and Mountain Village concierges to encourage dinner reservations. Includes menus and pricing.
• Fields questions related to special events and directs the information to the TSG Events Manager who will contract the event.
• Respond in a positive, professional manner to all guest inquiries, concerns and complaints whether in person or on the telephone.
• Retrieve messages from voice mail and forward to appropriate personnel or when possible make call personally.
• Answer questions relative to the organization and provide visitor and callers with address, directions, and other information.
• Assists the front door team in peak seating times.
• Updates TSG Member information in Open Table.
• Provide administrative support to management team as needed. May include assistance with correspondence, bulk mailings, appointment calendars, data input, filing etc.
• Special projects as directed and assigned.
• Provide a guest experience that exceeds the guest’s expectations.
• Promotes and commits to recycling initiatives.
• Adheres to Telluride Ski & Golf policies and procedures.
• Knowledge of and adheres to Skier Responsibility Code and Colorado Skier Safety Act.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical SkillsAbility to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Computer SkillsTo perform this job successfully, an individual should have knowledge of Explorer, Outlook Internet software; Excel Spreadsheet software and Microsoft Word and Processing software.Other Skills And AbilitiesMust be able to answer and redirect a multi-line phone system.Knowledge of The Town of Mountain Village and The Town of Telluride preferred.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to climb or balance and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.The pay rate for this position is $24/hr. Benefits include paid sick leave, ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts

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