Amazon Customer Support Specialist (Remote) Up to $53 An Hour

Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission. Ability to multitask and manage priorities. The Customer Service team has a very clear purpose – to prevent, problems and delight our customers. Our team supports customers in 16 languages from more than 130 locations around the globe.

Everyone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers.

The Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazon’s websites, shopping apps, and through Amazon’s family of devices such as Kindle and Amazon Echo.

Responsibilities

As a Remote Chat Support Agent, you will have a wide range of responsibilities, including:

• Responding to customer inquiries via chat in a timely and professional manner: You will be the first point of contact for customers who have questions or concerns about our products or services. You will need to respond quickly and professionally to ensure that customers feel valued and heard.
• Resolving customer issues and complaints by providing appropriate solutions and alternatives: Some customers may be unhappy with our products or services, and it will be your job to help them find a solution. This may involve providing refunds, replacement products, or other solutions.

Apply For This Job