Disney Viewer Experience Advocate [Remote]

Job Summary

Disney is looking for passionate and resourceful Viewer Experience Advocates to support our diverse global audience from the comfort of your home. In this role, you will be the voice of Disney, providing responsive and inclusive customer care across multiple platforms. We value individuals who understand the importance of cultural empathy and accessibility in building exceptional guest experiences. This is an excellent opportunity to contribute to a world-renowned brand while representing the values of inclusivity, creativity, and excellence.

Job Description

As a Viewer Experience Advocate, you will be responsible for ensuring Disney+ and other streaming service users receive timely, accurate, and respectful assistance. You will interact with a wide range of viewers who reflect the vibrant diversity of our global fan base. You will solve technical problems, answer account-related questions, and provide proactive solutions to enhance the guest experience. You’ll work closely with internal teams to elevate the voice of the viewer while continuously improving support resources and tools.

Company Overview

At Disney, storytelling is at the heart of everything we do. With a legacy rooted in imagination and driven by innovation, The Walt Disney Company embraces diverse perspectives to inspire the world. Our inclusive environment welcomes team members from all backgrounds and fosters creativity across cultures. As a global leader in entertainment, we remain committed to equality, representation, and authentic storytelling.

Requirements

• High school diploma or equivalent

• At least 1 year of experience in customer service, preferably remote

• Strong written and verbal communication skills

• Empathy and cultural awareness when dealing with diverse individuals

• Proficiency in navigating multiple systems and tools simultaneously

• Ability to work flexible hours, including weekends and evenings

• A private, distraction-free workspace with high-speed internet

Responsibilities

• Handle viewer inquiries via chat, phone, email, and social media

• Provide account troubleshooting, technical assistance, and billing support

• Maintain accurate and detailed records of interactions

• Follow communication scripts and adapt responses based on individual needs

• Collaborate with cross-functional teams to escalate complex cases

• Represent Disney values in all viewer interactions

• Identify patterns or issues and share feedback for process improvements

Benefits

• Competitive hourly pay

• Work-from-home flexibility

• Inclusive team environment

• Professional development opportunities

• Access to Disney+ and employee discounts

• Mental wellness support and community resource groups

• Equal opportunity employer with a focus on representation and diversity

How to Apply

Interested candidates should submit their application online through Disney Careers. We encourage applicants from all walks of life to apply, including individuals of color, women, LGBTQ+ candidates, people with disabilities, and veterans. Join a team that values who you are and what you bring to the story.