FedEx Part-Time (Customer Service) Remote Jobs – WFH – Indeed Jobs US

FedEx is currently seeking detail-oriented individuals in Detroit, Michigan for part-time Remote Customer Service Representative positions. If you're looking for a work-from-home opportunity with a reputable company and you enjoy solving problems, assisting others, and working independently, this role may be an excellent fit.

This part-time role provides the flexibility to work from home while offering reliable customer support. You’ll assist customers with various inquiries related to shipments, deliveries, tracking, billing, and general service questions.

Role Overview

As a Remote Customer Service Representative, you will be the main point of contact for FedEx customers. Your responsibilities will focus on ensuring each customer receives timely, accurate, and respectful service across multiple communication channels.

Key Duties

• Handle incoming calls, emails, and chat messages regarding shipping updates, claims, and service inquiries.

• Assist customers in tracking packages, resolving delays, and correcting delivery information.

• Use internal software and systems to log interactions and manage tickets efficiently.

• Escalate unresolved or sensitive issues to team leads or appropriate departments.

• Provide clear information while representing FedEx with a customer-first mindset.

Who You Are

• Communicative, patient, and reliable in a remote working environment.

• Able to manage multiple tasks while maintaining quality service.

• Tech-savvy, comfortable navigating customer databases and CRM platforms.

• A proactive problem solver who can remain composed under pressure.

Minimum Qualifications

• Must reside in or near Detroit, MI, and be authorized to work in the U.S.

• High school diploma or GED required.

• Prior customer service experience is beneficial, especially in virtual or call center roles.

• Basic technical skills and stable internet connection required.

• Availability for flexible scheduling, including evenings or weekends.

What You’ll Get

• Competitive hourly pay with part-time flexibility.

• Fully remote setup with paid virtual training.

• Access to healthcare benefits for qualifying employees.

• Holiday and sick leave accrual.

• Career development opportunities in a global organization.

How to Apply

To be considered for this role, search for remote Customer Service opportunities in Detroit via the FedEx careers site. Qualified candidates will be invited to complete a virtual interview and pre-employment assessment. This is a 100% remote position—no physical reporting required.

FedEx is an Equal Opportunity Employer and values diversity, equity, and inclusion in all hiring decisions.