Experienced Full Stack Customer Support Consultant – Multilingual Customer Experience Expert for Global Tech Solutions

About Us

At SupportYourApp, we're a Support-as-a-Service company that's revolutionizing the way tech companies interact with their customers. With a presence in over 30 countries and a team that speaks over 60 languages, we're the go-to partner for premium outsourced customer support and CX services. Since 2010, we've been at the forefront of innovation, turning global with 8 hubs around the world and a reputation for delivering exceptional results.

Join Our Team

We're on the hunt for a high-impact individual to join our team as a Customer Support Consultant. This is a unique opportunity to be part of a multicultural and multilingual environment, working from the comfort of your own home office. As a Customer Support Consultant, you'll be at the center of innovation, driving success with your diverse skillset and passion for delivering exceptional customer experiences.

Key Responsibilities

As a Customer Support Consultant, you'll be responsible for:

• Providing exceptional customer support via calls, chats, and emails, building positive and long-lasting relationships with customers.
• Meeting team KPIs and staying up-to-date with cutting-edge technology to ensure you're always delivering the best possible experience.
• Securingly working with customers' sensitive information, applying the latest and greatest customer happiness practices to drive loyalty and retention.
• Maintaining a working knowledge of our client's products and services, staying ahead of the curve to deliver expert-level support.

What You Need to Succeed

To be successful in this role, you'll need:

• Fluent English and French (C1 written and spoken for both languages is a must).
• Experience in customer service, with a proven track record of delivering exceptional results.
• Strong analytical and research skills, with the ability to think critically and solve complex problems.
• A positive and responsible attitude, with a passion for delivering exceptional customer experiences.
• A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Preferred Qualifications

While not essential, experience with CRM systems would be a great plus, as would a background in tech or a related field.

Benefits and Perks

We're proud to offer a range of benefits and perks that make us a great place to work, including:

• A flexible schedule that allows you to work from the comfort of your own home office.
• The opportunity to work fully remotely, with a team that's spread across the globe.
• An inclusive international environment that celebrates diversity and promotes equality.
• Compensation in USD, with good bonuses for referring friends.
• Paid intensive training and probation, to ensure you're set up for success.
• Work-life balance, with a focus on delivering exceptional results without sacrificing your personal life.
• Responsive management that's interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development, with opportunities to learn and grow.

Why Join Us?

We're a company that's passionate about delivering exceptional results, and we're looking for people who share our values. We welcome people with various backgrounds and experiences, and we're committed to creating a workplace that's inclusive, diverse, and equitable.

How to Apply

If you're passionate about delivering exceptional customer experiences and you're looking for a new challenge, we'd love to hear from you. Please submit your CV in English, highlighting your outstanding skills and experience. We can't wait to hear from you!

Disclaimer

We're an equal opportunities employer, and we welcome applications from all qualified candidates. Our assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're excited to meet you!