Experienced Part-Time Customer Support Representative - Coca-Cola Remote Service Technician ($27/Hour)

Join the Coca-Cola Team as a Part-Time Customer Support Representative

Are you a customer-focused individual with a passion for technical troubleshooting and repair? Do you enjoy working in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for you to join the Coca-Cola team as a Part-Time Customer Support Representative - Service Technician. As a remote service technician, you will play a critical role in ensuring that our customers receive exceptional service and support, and that our equipment is functioning properly.

About Coca-Cola and Swire Coca-Cola

Coca-Cola is one of the world's most recognized and respected brands, with a rich history and a commitment to making a positive difference in the communities we serve. Swire Coca-Cola is a leading bottler and distributor of Coca-Cola products, operating in several regions across the United States. As a part of the Coca-Cola system, we are dedicated to delivering high-quality products and exceptional customer experiences.

Job Summary

As a Part-Time Customer Support Representative - Service Technician, you will be responsible for providing technical support and repair services to our customers in the Fife Region. This is a part-time, remote opportunity that requires a strong technical background, excellent customer service skills, and the ability to work independently. You will be responsible for performing mechanical services, troubleshooting, and repairing soda fountain equipment, as well as maintaining refrigeration equipment and providing exceptional customer support.

Key Responsibilities

• Perform mechanical services and light remanufacturing on soda fountain equipment according to company standards
• Troubleshoot and diagnose issues with soda fountain equipment
• Keep all refrigeration equipment in proper working condition
• Travel to customer locations to perform mechanical services, including preventative maintenance, repairs, and installations
• Provide exceptional customer support and create positive, customer-focused experiences
• Work collaboratively as part of a team to achieve customer satisfaction and business objectives

Essential Qualifications

To be successful in this role, you will need to meet the following essential qualifications:

• High School diploma or equivalent degree/certification
• Valid driver's license
• Technical aptitude to repair machines, with experience in troubleshooting and repair of complex equipment
• Ability to lift 50 pounds and travel to customer locations as required
• Flexibility to work on Saturdays, Sundays, and holidays as needed

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor's degree in a related field, such as mechanical engineering or customer service
• Previous experience in a customer-facing role, with a focus on technical support and repair
• Experience working with soda fountain equipment or other complex machinery

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong technical skills, with the ability to troubleshoot and repair complex equipment
• Excellent customer service skills, with a focus on creating positive, customer-focused experiences
• Ability to work independently, with minimal supervision
• Strong communication and interpersonal skills, with the ability to collaborate with customers and team members
• Flexibility and adaptability, with the ability to adjust to changing priorities and schedules

Career Growth Opportunities and Learning Benefits

As a member of the Coca-Cola team, you will have access to a range of career growth opportunities and learning benefits. These include:

• Training and development programs to enhance your technical and customer service skills
• Opportunities for career advancement, with a clear path for progression within the company
• A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences

Work Environment and Company Culture

At Coca-Cola, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, trust, and collaboration, and we are dedicated to making a positive difference in the communities we serve.

Compensation, Perks, and Benefits

As a Part-Time Customer Support Representative - Service Technician, you will be eligible for a competitive hourly rate of $27 per hour. In addition to your compensation, you will also be eligible for a range of benefits, including:

• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment
• Training and development programs to enhance your skills and knowledge
• A range of company benefits, including health insurance, paid time off, and retirement savings plans

Join Our Team

If you are a motivated and customer-focused individual with a passion for technical troubleshooting and repair, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Support Representative - Service Technician, you will play a critical role in delivering exceptional customer experiences and supporting the success of our business. Don't miss this chance to join the Coca-Cola team and be part of a company that is making a positive difference in the world.

Apply now to take the first step in your journey with Coca-Cola. We look forward to hearing from you!