Customer Service Representative - Veterinary Pharmacy Support at Chewy ($27/Hour)

Join the Chewy Team: Revolutionizing Pet Care through Exceptional Customer Support

At Chewy, we're not just an online pharmacy; we're a community of pet lovers dedicated to providing top-notch care and support to our clients and their beloved pets. As the fastest-growing online pharmacy in the market, we're committed to delivering a world-class customer experience that sets us apart. If you're passionate about delivering exceptional service, have a keen eye for detail, and are eager to grow with a dynamic team, we invite you to explore this exciting opportunity to join our Onsite Customer Service/Data Entry team in Louisville, KY.

About Us

Chewy is more than just a workplace; it's a culture that thrives on innovation, teamwork, and a shared passion for improving the lives of pets and their owners. Our team is built on a foundation of respect, empathy, and a relentless pursuit of excellence. As a member of our team, you'll be part of a vibrant community that values growth, learning, and the well-being of our colleagues and clients alike.

Key Responsibilities

• Directly interact with veterinary facilities to coordinate prescription authorizations, resolve client concerns, and clarify order requests, ensuring seamless communication and issue resolution.
• Investigate and troubleshoot to determine appropriate solutions for clients and center partners, following up as necessary to ensure issues are fully resolved.
• Accurately complete data entry of prescriptions into Chewy's healthcare software, maintaining a high level of quality in data entry and order processing.
• Work with understanding, undivided attention, patience, empathy, and thoughtfulness to clients and partners, providing a personalized and caring experience.
• Demonstrate a willingness to learn and grow within the role, embracing feedback and contributing to a culture of continuous improvement.
• Communicate effectively with veterinary facilities via telephone and other channels, utilizing internal programs and systems to navigate solutions and document center note accounts.

Essential Qualifications

• Excellent Communication Skills: Demonstrated ability to communicate effectively in writing, verbally, and through active listening.
• Multitasking Ability: Capacity to perform multiple tasks simultaneously, such as chatting on the phone while navigating on the computer and taking notes.
• Attention to Detail: Work with ownership, be a self-starter, and demonstrate a keen eye for detail.
• Microsoft Outlook Proficiency: Familiarity with Microsoft Outlook is required.
• High School Diploma or Equivalent: Completion of high school or equivalent education is necessary.
• Pharmacy Technician License: Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy, where applicable.

Preferred Qualifications

• Critical Thinking Skills: Demonstrated ability to think critically and make sound judgments.
• Adaptability: Ability to adapt to change according to the business needs of the organization.
• Flexibility: Willingness to adjust schedule and stay at work longer than required, depending on the needs of the specialty unit.
• Confidentiality: Demonstrated ability to maintain confidentiality and secure sensitive information.

What We Offer

At Chewy, we're committed to the well-being and growth of our colleagues. Here's what you can expect when you join our team:

• Competitive Starting Wages: $27/Hour, with opportunities for wage increases starting after 3 months of service.
• Environmentally Controlled Climate: Work in a comfortable and conducive work environment.
• Employee Discounts: Enjoy a 20% discount on all your pet needs through Chewy's Employee Markdown Program.
• 401(k) with Company Matching: Plan for your future with our 401(k) plan, which includes company matching.
• Team Building and Company Culture: Participate in team-building events and company-sponsored lunch gatherings that foster a sense of community and camaraderie.
• Career Growth and Development: Explore opportunities for professional growth and advancement within the company.
• Insurance Eligibility: Become eligible for insurance on the first of the month.
• Subsidized Child, Adult, and Pet Care: Take advantage of subsidized care through Care.com for your family needs.
• Discounts on LifeMart: Enjoy discounts on various products and services through the LifeMart Markdown platform.

Why You'll Love Working Here

At Chewy, we're dedicated to creating a workplace that is not only productive but also enjoyable and fulfilling. Our culture is built around the principles of respect, empathy, and a shared commitment to excellence. Here's why you'll love being part of our team:

• Collaborative Environment: Work alongside a talented and passionate team that is dedicated to making a difference in the lives of pets and their owners.
• Opportunities for Growth: Take advantage of opportunities for professional development and career advancement.
• Recognition and Rewards: Be part of a culture that recognizes and rewards outstanding performance and contributions.
• Work-Life Balance: Enjoy a healthy work-life balance with our flexible scheduling and supportive work environment.

Join Us Today!

If you're ready to be part of a dynamic team that is revolutionizing the pet care industry, we invite you to apply for this exciting opportunity. As a Customer Service Representative at Chewy, you'll play a critical role in delivering exceptional customer experiences and contributing to the growth and success of our company. Don't miss out on this chance to join our vibrant community and start your journey towards a rewarding and fulfilling career.

Apply Now! and become a part of the Chewy family today!