Experienced Customer Service Representative – Math Learning Center Operations and Sales
Are you a highly motivated and organized individual with a passion for delivering exceptional customer service and sales experience? Do you have a strong foundation in mathematics and a desire to work in a dynamic and fast-paced environment? If so, we encourage you to apply for the Customer Service Representative position at Mathnasium, a leading math learning center in San Diego, CA.
About Mathnasium
At Mathnasium, we are dedicated to providing a unique and engaging learning experience for students of all ages and skill levels. Our centers are designed to foster a love of mathematics, build confidence, and develop problem-solving skills. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our learning center, providing exceptional customer service, and driving sales growth.
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative to join our team in San Diego, CA. As a key member of our operations team, you will be responsible for coordinating day-to-day activities, providing exceptional customer service, and driving sales growth through outreach and lead follow-up. If you have a strong foundation in mathematics, excellent communication and organizational skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Service Representative at Mathnasium, your key responsibilities will include:
- Positively interact and engage with students and parents, building rapport, establishing trust, answering inquiries, and getting to know the families
- Conduct sales outreach via phone, email, text, lead follow-up, program consultations, and signing up new families into the program
- Data entry and spreadsheet management of all key sales and operational activities
- Conduct student assessments, grading, and printing materials and reports for parent reviews
- Digital Marketing tasks, including writing blogs and posts on social media and website channels
- Support center staff with administrative and cleaning tasks
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- Recent college graduate with a degree in mathematics, sciences, engineering, communications, or teaching
- Strong foundational math skills up to Algebra
- 2+ years of prior working experience in customer service
- Strong analytical thinking and problem-solving skills
- Excellent communication and organizational skills
- Ability to multi-task efficiently
- Excellent PC, MS Office skills, and data entry skills
- Strong work ethic, punctual, detail-oriented, and reliable
- Availability to work 1 PM-7 PM Monday-Friday and Saturday from 9 AM-1 PM
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical thinking skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Ability to learn and adapt quickly to new systems and processes
Career Growth Opportunities and Learning Benefits
At Mathnasium, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to:
- Develop your skills and knowledge in customer service, sales, and operations
- Work with a dynamic and supportive team
- Participate in ongoing training and professional development programs
- Take on additional responsibilities and leadership roles as you grow and develop in your career
Work Environment and Company Culture
Mathnasium is a fast-paced and dynamic environment that is committed to providing a positive and supportive work culture. As a Customer Service Representative, you will have the opportunity to work in a:
- Collaborative and team-oriented environment
- Dynamic and fast-paced environment
- Environment that values innovation, creativity, and continuous improvement
- Environment that prioritizes customer satisfaction and loyalty
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Base compensation: $20-$25 per hour
- Commission and bonuses for meeting sales targets
- Benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and career growth
How to Apply
If you are a highly motivated and organized individual with a passion for delivering exceptional customer service and sales experience, we encourage you to apply for the Customer Service Representative position at Mathnasium. Please submit your resume and cover letter, including details about your math competency, experience teaching or working with students, and availability. We look forward to hearing from you! Apply for this job