Experienced HR Shared Services Representative – Workday HCM and Talent Management Expert

About Netflix and the Opportunity

Netflix is the world's leading streaming entertainment provider, with 236 million paid memberships in over 234 countries, offering a vast array of TV series, documentaries, feature films, and mobile games across multiple genres and languages. As a member, you can watch as much as you want, anytime, anywhere, on any internet-connected screen, without ads or commitments. We're looking for a highly skilled and customer-focused HR Shared Services Representative to join our team, working from home and collaborating with our local and global teams to provide timely and accurate support to our employees.

About the Role

This role is a key part of our HR Shared Services team, serving as the primary point of contact for all HR inquiries from initial requests to fulfillment. You will work closely with our local and global teams to identify answers and resolve employee issues in a timely and efficient manner, centered on Workday transactions and data input accuracy. As an HR Shared Services Representative, you will be expected to be impartial and proactive, with a customer service mindset and exceptional stakeholder management skills.

Key Responsibilities

• Ensure the accuracy of employee data through the control of employee structures and processes.
• Assist with applications that impact all personnel, ensuring they run smoothly, so employees can focus on doing their best work.
• Have the opportunity to research new tools and strategies that can be implemented to simplify, optimize, and automate work across our Talent organization.
• Help create, write, and maintain our HR knowledge base for our employees.
• Assist with analyzing, implementing, and operationalizing new employee services (from pre-employment to offboarding).
• Perform system and testing audits as required to ensure data accuracy, integrity, and functionality; analyze and record results and discrepancies.

Required Qualifications

• Demonstrated expertise with the Workday HCM tool.
• Demonstrated expertise in Mass Uploads (EIB).
• Demonstrated project management, communication, and customer service skills.
• Strong analytical skills, including intermediate to advanced skills in Excel.
• Strong interest in HR and the ability to provide results in a fast-paced, high-growth environment.
• Ability to troubleshoot using rigorous judgment and strategies to resolve complex problems.
• A degree in HR, Business, IT, or a related field is preferred but not required.
• Experience in Workday Data Analyst, HR area, or as a HR Generalist (a plus!).
• Experience with Zendesk ticketing system (a plus!).

Preferred Qualifications

• Experience working with HR systems and tools, including Workday and Zendesk.
• Strong knowledge of HR processes and procedures.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Experience working with global teams and stakeholders.

Career Growth Opportunities and Learning Benefits

At Netflix, we believe in investing in our employees' growth and development. As an HR Shared Services Representative, you will have the opportunity to work with a global team, develop your skills and expertise, and contribute to the success of our organization. We offer a range of learning and development programs, including training, mentorship, and career advancement opportunities.

Work Environment and Company Culture

As a remote worker, you will have the flexibility to work from home and collaborate with our global teams. We value work-life balance and offer a range of benefits to support your well-being, including flexible working hours, paid time off, and access to employee assistance programs. Our company culture is built on a foundation of innovation, creativity, and collaboration, and we encourage our employees to take ownership of their work and contribute to our success.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks and benefits, including flexible working hours, access to employee assistance programs, and opportunities for professional development and career advancement.

How to Apply

If you are a highly skilled and customer-focused HR professional with a passion for innovation and collaboration, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application.

Apply Now!