Senior Manager, Self-Service Engineering - Cloud, DevOps, and Product Delivery at JetBlue Airlines

Join the JetBlue Team: Senior Manager, Self-Service Engineering

Are you a seasoned engineering leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving innovation and growth in the tech industry? Look no further than JetBlue Airlines, where we're seeking a talented Senior Manager to lead our Self-Service Engineering team.

About JetBlue Airlines

JetBlue Airlines is a leading low-cost carrier in the United States, known for its commitment to providing exceptional customer experiences, a fun and engaging work environment, and a passion for innovation. With a focus on safety, integrity, and teamwork, we're dedicated to making flying more enjoyable and accessible to everyone.

Job Summary

As a Senior Manager, Self-Service Engineering at JetBlue Airlines, you will play a critical role in leading the development and delivery of our self-service engineering products and services. You will be responsible for managing a team of engineers, developing product roadmaps, and collaborating with cross-functional teams to drive business growth and innovation.

Key Responsibilities

• Manage a portfolio of products from inception to retirement, ensuring timely delivery, high quality, and consistency
• Lead and coach a team of engineers, including Leads, Senior Engineers, and technical leads, to ensure the team is motivated, developed, and equipped to deliver exceptional results
• Establish and promote a culture of engineering excellence, focusing on innovation, technical growth, and product goals
• Collaborate with product management and marketing teams to develop product visions and roadmaps
• Develop and maintain technology roadmaps for products in your area of responsibility, ensuring security, reliability, and scalability
• Drive the development of policies, standards, and guidelines for building and supporting IT products
• Establish structures, design and integration plans, and guide software development performed by team members
• Develop, maintain, and report on financial and resource plans for your area of responsibility
• Serve as the escalation point for operational support for assigned portfolio applications with continuous availability
• Manage production and non-production environments through change control management
• Ensure work practices are aligned with all audit, security, and regulatory requirements
• Partner with other Engineering Managers to ensure alignment and drive efficiencies
• Play a critical role in driving and coaching direct and indirect team members to support the engagement, growth, and development of the IT organization

Requirements

Essential Qualifications

• Bachelor's degree in a related field; or demonstrated ability to perform work responsibilities with a High School Diploma/GED and at least four (4) years of relevant experience
• Active experience with Java, AngularJS, and NodeJS
• Working knowledge of cloud computing: Azure, GCP, or AWS
• Available for moderate overnight travel (up to 35%)
• Must be in control of valid travel documents with the ability to travel throughout the US
• Able to work flexible hours and be available for crisis response without prior notice
• Must pass a pre-employment drug assessment
• Must be legally authorized to work in the country in which the position is located
• Authorization to work in the US is required; this position is not eligible for visa sponsorship

Preferred Qualifications

• Experience managing a budget
• Experience managing a full project or initiative, including presenting recommendations to senior leadership
• Comprehensive knowledge of business functionality and detailed knowledge of business operations, objectives, and strategies
• Familiarity with JetBlue's IT disciplines and interdependencies and how their needs drive IT strategy

What We Offer

At JetBlue Airlines, we're committed to providing our team members with a fun and engaging work environment, opportunities for growth and development, and a comprehensive benefits package. As a Senior Manager, Self-Service Engineering, you can expect:

• Competitive salary: $25/hour
• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• A fun and engaging work environment with a passionate and dedicated team

How to Apply

If you're a motivated and experienced engineering leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.

Apply Now

Culture and Values

At JetBlue Airlines, we're passionate about our culture and values. We believe in:

• Safety: We're committed to ensuring the safety of our customers, crew members, and aircraft
• Mindful: We're dedicated to being mindful of our impact on the environment and our communities
• Integrity: We operate with integrity, honesty, and transparency
• Passion: We're passionate about what we do and strive to make a positive impact
• Fun: We believe in having fun and making work enjoyable

If you're excited about joining a team that shares your values and is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.