Customer Service Specialist - Remote Opportunity with Ensemble Health Partners in Cincinnati, OH

Join a Leading Provider of Revenue Cycle Management Solutions

Ensemble Health Partners is a pioneering company in the healthcare industry, specializing in technology-enabled revenue cycle management solutions for health systems across the United States. With a strong commitment to empowering their people and delivering exceptional customer service, Ensemble Health Partners is seeking a highly skilled Customer Service Specialist to join their team on a remote basis in Cincinnati, OH.

About Ensemble Health Partners

Ensemble Health Partners is dedicated to keeping communities healthy by ensuring the financial stability of hospitals and healthcare providers. By offering end-to-end revenue cycle solutions and a range of point solutions, they help their clients navigate the complexities of the healthcare industry. With a focus on innovation, work-life flexibility, and a culture of collaboration and growth, Ensemble Health Partners is an award-winning company that has been recognized as a "Best in KLAS" three times between 2020 and 2022.

The Opportunity

Job Summary

As a Customer Service Specialist at Ensemble Health Partners, you will play a critical role in delivering exceptional customer service and resolving issues across the revenue cycle. This is a unique opportunity to work with a talented team of professionals who are passionate about making a difference in the healthcare industry.

Key Responsibilities

• Respond to patient inquiries regarding statements and account balances
• Post guarantor payments and set up payment plans within company policies
• Research and resolve issues with accounts identified by patients
• Collaborate with other departments to resolve patient requests and concerns
• Connect patients with financial counseling services for charity screening and other support
• Communicate patient balances and provide excellent customer service
• Meet collection goals and targets set by the department
• Develop knowledge of all areas of the revenue cycle and stay up-to-date on industry trends and best practices
• Perform other duties as assigned by management

Essential Qualifications

To be successful in this role, you will need:

• 1-2 years of experience in the healthcare industry, preferably in a customer service or call center environment
• A high school diploma or GED
• Strong critical thinking and problem-resolution skills
• Excellent communication and interpersonal skills
• The ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and responsibilities

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience in physician and hospital operations, compliance, and provider relations
• Customer service and call center experience
• Knowledge of revenue cycle management principles and practices

Certifications and Training

Ensemble Health Partners is committed to supporting the professional development of its associates. As a Customer Service Specialist, you will be expected to obtain the CRCR certification within 9 months of hire, which is fully funded by the company.

Career Growth and Benefits

At Ensemble Health Partners, we believe in empowering our people and providing them with the tools and resources needed to thrive. As a Customer Service Specialist, you will have access to:

• A comprehensive benefits package, including healthcare, time off, retirement, and well-being programs
• Professional development opportunities, including tuition reimbursement and certification programs
• Quarterly and annual incentive programs for high-performing employees
• A culture of collaboration, growth, and innovation

Work Environment and Company Culture

Ensemble Health Partners is a remote-friendly company that values work-life flexibility and supports the well-being of its associates. As a Customer Service Specialist, you will be part of a talented team of professionals who are passionate about delivering exceptional customer service and making a difference in the healthcare industry.

Compensation and Perks

While the expected salary for this role is not disclosed, Ensemble Health Partners offers a competitive compensation package and a range of benefits and perks, including:

• A comprehensive benefits package
• Professional development opportunities
• Incentive programs for high-performing employees
• A culture of collaboration, growth, and innovation
• Work-life flexibility and remote work arrangements

Conclusion

If you are a motivated and customer-focused professional looking to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity as a Customer Service Specialist at Ensemble Health Partners. With a strong commitment to empowering its people and delivering exceptional customer service, Ensemble Health Partners is an award-winning company that offers a range of benefits and opportunities for career growth and development. Join our team today and be part of a company that is shaping the future of healthcare!