Experienced Full Stack Field Service Planner – Service and Repair Operations for Medtronic EMEA

About Medtronic and the Role

At Medtronic, we are a global leader in healthcare technology, and our mission is to alleviate pain, restore health, and extend life. We are a team of passionate individuals who are driven by a shared purpose to make a meaningful impact on the lives of our customers and patients. As a Field Service Planner in our Service and Repair department, you will play a critical role in ensuring that our customers receive exceptional service and support for their medical devices.

About the Role

We are seeking an experienced and skilled Field Service Planner to join our team in the UK and Ireland. As a Field Service Planner, you will be responsible for coordinating the field service engineers and planning their schedules to deliver a premium service across a wide range of products. Your primary focus will be on proactively scheduling the field service team to meet the demands of our customers and the sales force, with the ultimate goal of establishing Medtronic as an uncontested market leader as a service provider across all sectors of the business.

Responsibilities

• Proactively scheduling the field service team to deliver an efficient and focused solution for service.
• Scheduling preventive maintenance visits and breakdowns for the field service team to ensure that their time is managed efficiently and maintaining a high level of utilized hours.
• Striving to achieve a common goal of customer service excellence.
• Identifying and communicating with all key personnel with respect to service & repair, including Clinical engineering, device management departments, department heads, clinicians, etc.
• Building strong relationships with stakeholders and clients to ensure that the customer experience is exemplary.

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

• Excellent communication skills.
• Experience in all Microsoft packages, including Excel, Word, PowerPoint, and Access.
• Experience in QMS.
• Sound geographical knowledge of the UK and Ireland, utilizing route planning software to limit travel time.
• Strong problem-solving and analytical skills, with the ability to demonstrate initiative and contribute to process improvement.
• Able to work individually and as part of a team.
• Customer-focused and dedicated to building long-term relationships and exceeding expectations.
• Knowledge of SAP, Service Max, and Power BI is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package, as well as a commitment to our employees' lives at the core of our values. We recognize their contributions and share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

At Medtronic, we lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission – to alleviate pain, restore health, and extend life – unites a global team of 90,000+ passionate people. We are engineers at heart – putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Why Join Medtronic?

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

How to Apply

If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you!