Customer Service Specialist - Aviva Travel Insurance - Remote Work Opportunity with Comprehensive Benefits and Growth Potential

Join the Team at Teleperformance and Enjoy a Rewarding Career as a Customer Service Specialist with Aviva Travel Insurance

Are you looking for a challenging and rewarding role that offers the flexibility of remote work? Do you have a passion for delivering exceptional customer service and a keen interest in the insurance industry? Look no further! Teleperformance is proud to offer a unique opportunity to join our team as a Customer Service Specialist with Aviva Travel Insurance, working from the comfort of your own home.

About Teleperformance and Aviva

Teleperformance is a leading provider of customer service solutions, and we are proud to be working with Aviva, one of the world's most reputable brands. Aviva is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serving their customers well.

Job Overview

Job Title: Customer Service Specialist - Aviva Travel Insurance

Location: Remote (Work from Home)

Salary: £22,556.82 Per Annum - £12.10 per hour

Contract: Permanent

Hours: Full-time 35.85 hours per week, working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00

Training: 15 days of comprehensive training, with no holidays or appointments authorized during the first 6 weeks of employment

Key Responsibilities

As a Customer Service Specialist with Aviva Travel Insurance, you will be responsible for:

• Processing Aviva travel customers' policies and handling call demand for our banking partner
• Dealing with complex medical queries and screening customers' medical conditions
• Adhering to mandatory call scripts on all calls and using multiple systems simultaneously
• Owning and handling FCA regulated complaints through to completion
• Identifying and recording vulnerability, where patience, empathy, and support are critical
• Complying with strict FCA regulations around compliance with a key focus on customer protection

Essential Qualifications and Skills

To be successful in this role, you will need:

• Comprehensive experience within a customer service environment
• Fantastic verbal and communication skills
• The ability to establish collaborative customer relationships and a good attitude
• Strong written skills with attention to detail and a professional and friendly manner
• A good, consistent typing speed and the ability to use multiple systems simultaneously
• Proficiency in using and navigating PC systems within a fast-paced environment

Preferred Qualifications and Skills

We would also prefer candidates to have:

• Experience working in the insurance industry or a related field
• Familiarity with FCA regulations and compliance
• Previous experience handling complex medical queries or screening customers' medical conditions

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Specialist with Aviva Travel Insurance, you will have access to:

• Comprehensive training and ongoing support
• Opportunities for career progression and professional development
• A range of benefits, including 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• A Lifestyle Benefits program featuring thousands of discounts, special offers, and exclusive employee deals
• A Refer & Earn Scheme, allowing you to earn up to £900 for referring a friend to work for TP

Work Environment and Company Culture

As a remote worker, you will be required to maintain a professional working environment, free from distractions and noise. You will also be expected to:

• Have a dedicated workspace, clear of mobile phones and other electronic devices
• Be available to work flexible hours, including evenings and weekends
• Be able to work independently, with minimal supervision

Compensation and Benefits

We offer a competitive salary of £22,556.82 per annum, as well as a range of benefits, including:

• 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• A Lifestyle Benefits program featuring thousands of discounts, special offers, and exclusive employee deals
• A Refer & Earn Scheme, allowing you to earn up to £900 for referring a friend to work for TP
• Employee welfare support, including free access to our Mental Health Employee Assistance program
• Life Assurance Cover and Pension Scheme

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application through our website or contact us directly at:

Tel Number: 0800 100 180

Email: [email protected]

Conclusion

We are excited to offer this unique opportunity to join our team as a Customer Service Specialist with Aviva Travel Insurance. If you are a customer-focused and motivated individual looking for a challenging and rewarding role, we encourage you to apply. With comprehensive training, ongoing support, and a range of benefits, this is an opportunity you won't want to miss.