Customer Service Representative - Bilingual 401(k) Specialist - Fully Remote Opportunity with Competitive Salary and Comprehensive Benefits

Join Our Team as a Customer Service Representative - Bilingual 401(k) Specialist

Slavic401k, a leading provider of retirement plan services, is seeking a highly skilled and motivated Customer Service Representative - Bilingual 401(k) Specialist to join our team. As a fully remote employee, you will have the opportunity to work from the comfort of your own home and provide exceptional service to our clients. If you have a passion for customer service, a strong understanding of 401(k) plans, and excellent communication skills, we encourage you to apply.

About Our Company

At Slavic401k, we are dedicated to providing top-notch service to our clients and helping them achieve their retirement goals. We are a team of professionals who are passionate about what we do and are committed to making a positive impact in the lives of our clients. Our company culture is built on core principles of honesty, accountability, and transparency, and we strive to treat every customer and colleague with respect and dignity.

Job Summary

As a Customer Service Representative - Bilingual 401(k) Specialist, you will be an essential component of our Customer Service and inbound Contact Center team. You will have the opportunity to create a best-in-class experience for our clients by answering inbound phone calls, educating callers regarding 401(k) regulations and compliance questions, and providing accurate and timely service. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Answering 20-40+ inbound phone calls regarding administration of 401(k) plans
• Educating callers regarding 401(k) regulations, compliance questions, and administration of plans
• Providing accurate, timely, and customer-focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met
• Navigating the Slavic401(k) websites, registering online, and password resets
• Successfully applying knowledge obtained during classroom and on-the-job training to independently solve customer requests
• Utilizing multiple CRM applications such as Salesforce, Relius, and other Company systems to assist with addressing customer questions and resolving requests

Essential Qualifications

• 1+ year of customer service experience
• 1+ year of remote call center experience highly preferred
• Retirement plan experience a plus
• Fluent with reading, writing, and speaking in both Spanish and English languages
• High school Diploma or GED

Preferred Qualifications

• Experience with 401(k) plans and retirement services
• Knowledge of CRM applications and software
• Excellent problem-solving and analytical skills

Skills and Competencies

• Excellent verbal and written communication and interpersonal skills
• Demonstrates a customer-first approach to service while maintaining regulatory and organizational compliance
• Ability to adapt to change and open to new ideas
• Demonstrates ownership, commitment, and prioritization to meet established deliverables
• Ability to meet performance metrics that have been determined by the business

Career Growth Opportunities and Learning Benefits

At Slavic401k, we are committed to the growth and development of our employees. We offer a comprehensive training program that includes:

• Paid training courses
• On-the-job training
• Opportunities for advancement and professional growth

Work Environment and Company Culture

We offer a flexible work environment that allows our employees to work from home. Our company culture is built on core principles of honesty, accountability, and transparency, and we strive to treat every customer and colleague with respect and dignity.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package that includes:

• Base pay range of $21.00 hourly upon passing our language assessment within 90 days
• Flexible work environment
• Participation in Personal Annual Performance Bonus incentive program
• Medical, Dental, Vision, and Life Insurance
• 75% employer coverage of Medical Premiums
• Retirement Savings – 401(k) plan with generous company match, vested after 2 years
• Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays
• Paid Parental Leave
• Voluntary Pet Insurance, LifeLock and More!
• 24/7 no-cost Employee Assistance Program (EAP)

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website or social media channels.

Apply Now

Equal Opportunity Employer

Slavic401k is an equal opportunity employer with a commitment to inclusion for all qualified candidates. We strictly prohibit unlawful discrimination based on an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Conclusion

We are excited to offer this opportunity to join our team as a Customer Service Representative - Bilingual 401(k) Specialist. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website or social media channels.