Experienced Bilingual Customer Care Representative – Remote Work Opportunity with a Leading Apparel and Footwear Company

Introduction to Our Company

We are one of the world's largest apparel, footwear, and accessories companies, connecting people to the lifestyles, activities, and experiences they cherish through our family of iconic outdoor, active, and workwear brands. Our company-wide purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. This purpose unites us and leads us to pursue our goals, together. We believe that when you discover the difference between a career and a calling, you get so much more out of life. At our company, you can do the best work of your life, and we are purpose-led and performance-driven, people-focused, and supportive.

Job Overview

We are seeking an experienced Bilingual Customer Care Representative to join our team. As a Bilingual Customer Care Representative, you will empower our consumers to live active lifestyles by sharing product knowledge, providing superior customer support, and processing customer orders. You will work with multiple channels, including inbound calls, live chat, text messaging, and email correspondence, and be a main point of contact for bilingual communication with our customers.

Key Responsibilities

• Support customers through a variety of mediums, including phone calls, email, live chat, and social media.
• Establish customer needs by asking open-ended questions, active listening, and conveying empathy.
• Link product benefits to customer's needs by researching, providing product information, and recommending a solution.
• Process product orders and provide prompt and efficient response and resolution to all customers' requests.
• Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.

Essential Qualifications

To be successful in this role, you will need:

• One year of experience in a customer-facing role, preferably in a call center or retail environment.
• High school diploma or equivalent required; a formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.
• Proficient computer skills with the ability to learn new software.
• Strong communication and listening skills.
• Attention to detail and ability to work in a fast-paced environment.
• Must be located in Wisconsin.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a bilingual customer service role.
• Knowledge of our company's products and services.
• Experience with customer relationship management (CRM) software.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Ability to work independently and as part of a team.

Career Growth Opportunities

At our company, we are committed to the growth and development of our employees. As a Bilingual Customer Care Representative, you will have opportunities to develop your skills and advance your career. Performance and attendance are reviewed after six months of service, at which time you may be eligible for a promotion.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, connection, openness, and authenticity. We strive to foster a culture of belonging, where all employees feel valued and empowered to bring their authentic selves to work every day. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their unique perspectives and experiences to the table.

Compensation and Benefits

We offer a competitive salary range of $15.20 - $19.00 per hour, as well as a comprehensive benefits package, including:

• Office flex schedule (2 days/week in Appleton, WI office, flexibility to work remotely other days).
• Discounts on our products.
• Competitive 401K and paid time off programs.
• Comprehensive insurance coverage.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Care Representative, you will play a critical role in empowering our consumers to live active lifestyles and driving business growth. Don't miss out on this chance to join our team and take your career to the next level. Apply now!

Ready to Apply?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards an exciting and rewarding career with our company.