Junior Dental Customer Support Specialist - 3D Imaging Software Solutions for Accelerated Digital Dentistry

Join Osteoid Inc., a Leading Innovator in 3D Dental Imaging Software

Osteoid Inc., a wholly-owned subsidiary of Anatomage, is revolutionizing the dental industry with its cutting-edge 3D dental imaging software and solutions. With over a decade of experience and a proven track record of success among thousands of labs and dental practices, Osteoid is at the forefront of digital dentistry. Our software and hardware tools empower dental professionals to diagnose patients with confidence and precision. As a Junior Dental Customer Support Specialist, you will play a vital role in ensuring our customers receive exceptional support and service, driving their success and ours.

About the Role

As a Dental Customer Support Specialist at Osteoid, you will be the face of our company to dental professionals. You will serve as a bridge between our customers and our production team, ensuring that our products meet their needs and expectations. Your primary responsibilities will include providing product assistance, resolving issues, and collaborating with doctors to plan cases using our Osteoid software. You will work primarily through phone and email, handling cases independently or collaboratively.

Key Responsibilities

• Complete department training requirements under direct supervision to become proficient in Osteoid software and processes
• Conduct surgical case planning with doctors, ensuring accurate and efficient case execution
• Provide product assistance via phone and email, resolving customer inquiries and issues in a timely and professional manner
• Conduct product training with new customers, ensuring they are equipped to use our software effectively
• Follow up with surgical case progress, ensuring seamless execution and customer satisfaction
• Build and maintain professional working relationships with doctors, providing clinical feedback to our production team
• Train for and complete bone reduction cases with direct supervision, expanding your skill set and expertise
• Successfully pass validation training, demonstrating your understanding of Osteoid software and processes
• Handle complaints and resolve kickbacks, ensuring customer concerns are addressed and resolved
• Receive and process 3rd party data, ensuring accurate and efficient data management
• Perform other relevant duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities

Requirements and Qualifications

To succeed in this role, you will need to possess a unique blend of technical, clinical, and interpersonal skills. Our ideal candidate is highly motivated, reliable, and passionate about delivering exceptional customer support.

Essential Qualifications

• Strong computer knowledge and ability to quickly learn new software applications
• Capacity to learn clinical dental terms and medical concepts, demonstrating a willingness to expand your knowledge
• Excellent phone skills, with the ability to communicate effectively and professionally with customers
• Strong verbal and written communication skills, ensuring clear and concise communication
• Strong attention to detail, multi-tasking ability, and organizational skills, enabling you to manage multiple cases and priorities
• High accountability and responsibility, demonstrating a commitment to delivering exceptional customer support

Preferred Qualifications

• Experience in the medical or dental industry, providing a foundation for understanding customer needs and expectations
• Experience in radiology, demonstrating a familiarity with medical imaging concepts and terminology
• Experience speaking to medical professionals on the phone, showcasing your ability to communicate effectively with customers
• Flexibility and ability to multitask, enabling you to adapt to changing priorities and customer needs

Education and Experience

• Bachelor's degree in Biology or a related field, providing a foundation for understanding clinical concepts and terminology
• 0-1+ year of full-time work experience, demonstrating a willingness to learn and grow in a professional environment

Career Growth and Development

As a Junior Dental Customer Support Specialist, you will have opportunities to grow and develop your skills, advancing your career within Osteoid. With experience and training, you can progress to become a Certified Dental Consultant, working independently on larger-scale projects and contributing to the success of our company.

Work Environment and Culture

Osteoid is a remote-friendly company, with this position based in Cary, North Carolina, United States. Our company culture is casual and collaborative, with a focus on teamwork and mutual support. We offer a range of benefits, including health, dental, and vision care, a 401K savings plan with employer matching, generous PTO leave, and paid holidays.

Compensation and Benefits

We offer a comprehensive compensation package, including:

• Health, Dental, and Vision care for you and your family
• 401K savings plan with employer matching
• Generous PTO leave and paid holidays
• Casual work culture
• Gym Stipend
• Employee Assistance Plan
• Team bonding activities and more!

Join Our Team

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Junior Dental Customer Support Specialist at Osteoid, you will play a vital role in driving customer success and contributing to the growth and development of our company. Apply today to join our team and start your journey towards a rewarding and challenging career in dental customer support!