Product Owner – Intuitive Servicing Portal

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Our Intuitive Servicing Portal Product Team is responsible for designing and implementing the best and most welcoming experiences for Operations around the globe.  In your role as Product Owner, you will be defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Product Roadmap. If you are passionate about positively impacting the CCP and customer experience through our capabilities, this is the team for you.

Key Responsibilities but not limited to

• Work closely and coordinate with Subject Matter Experts, Product Managers, Engineers, and other key resources deliver user experiences for our colleagues leveraging our new servicing platform (ISP).
• Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, and deliver product features/platform capabilities.
• Own and manage the backlog which includes creating and reviewing Capabilities, Features and ensuring management of that backlog within the JIRA/Rally tool.
• Partner with central and local market cross-functional teams to ensure a global standard that meets local needs.
• Set and track development/release timelines, navigate intricate dependencies, and communicate impacts to stakeholders.
• Display thought leadership, drive process optimization, and inform best practice perspectives on delivery of products.
• Influence, lead and communicate to all levels across a broad range of customers and constituents.
• Provide consultancy to business partners to ensure that processes and platforms are utilized appropriately.
• Be an active contributor to a future state.

Minimum Qualifications

• Proven customer centric design thinking.
• Experience with Scaled Agile Delivery Framework.
• Experience delivering complex system development.
• Experience eliciting and articulating business requirements.
• Strong analytical skills with the ability to clearly articulate complexities.
• Driving results and collaborating in a cross-functional and global environment.
• Strong communication and influencing skills.
• Independent thinker and comfortable with making project level decisions.
• High energy, an optimistic attitude, and a good sense of humor.

Preferred Qualifications

• Safe PO Certified.
• Customer Service Portals experience.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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