System Administrator - Remote Operations Monitoring Engineer (Overnight and Day Shifts) - Linux, Windows, and Cloud Services

Join the Team as a Remote System Administrator and Accelerate Your Career!

Are you passionate about technology and looking for a challenging and rewarding role that offers the flexibility of remote work? We are seeking a highly motivated and detail-oriented individual to join our team as a System Administrator, responsible for ensuring the seamless operation of our production systems. As a Remote Operations Monitoring Engineer, you will play a crucial role in monitoring and triaging issues, with the opportunity to escalate and implement solutions across a diverse range of servers, from Microsoft to Linux. This position offers a unique blend of challenge and opportunity, with a focus on maintaining 100% availability of our services.

About Our Company and Culture

At our company, we value innovation, teamwork, and customer satisfaction. We strive to create a work environment that is collaborative, dynamic, and supportive. Our team is made up of talented individuals from diverse backgrounds, and we encourage a culture of continuous learning and growth. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a close-knit team.

Our Mission and Values

Our mission is to provide exceptional service and support to our customers, while fostering a culture of innovation and excellence. We value:

• Customer satisfaction: We are committed to delivering exceptional service and support to our customers.
• Innovation: We encourage creativity and innovation in everything we do.
• Teamwork: We believe in the power of teamwork and collaboration.
• Continuous learning: We support ongoing learning and professional development.

Key Responsibilities

As a System Administrator, you will be responsible for:

• Monitoring IT systems: Utilize industry-standard tools to monitor IT systems and identify potential issues.
• Troubleshooting and escalation: Conduct eyes-on-glass monitoring, perform initial troubleshooting, and manage escalations as needed.
• Documentation: Document all site issues using our issue tracking program.
• Creative problem-solving: Contribute creatively to the enhancement of site features and functionality.
• Collaboration: Work collaboratively with the IT team to resolve issues and implement solutions.

Requirements and Qualifications

Essential Qualifications

To be successful in this role, you will need:

• Solid understanding of Linux and Windows: A solid understanding of Linux and Windows command line interfaces.
• Business acumen: Ability to grasp the impact of system issues on business operations.
• Eagerness to learn: Eagerness to learn and grow in a Linux and Windows environment.
• Attention to detail: Exceptional attention to detail and a strong troubleshooting mentality.
• Prioritization and time management: Excellent prioritization and time management skills.
• Communication skills: Effective communication skills, both written and verbal.

Preferred Qualifications

We prefer candidates with:

• Experience with VA or other Federal Government systems: Experience working with VA or other Federal Government systems.
• Military veteran status: Military veteran status.
• Familiarity with AWS Cloud services: Familiarity with AWS Cloud services, particularly AWS CloudWatch.
• Knowledge of monitoring tools: Knowledge of monitoring tools such as AppDynamics and Splunk.

Education and Experience

We require:

• Bachelor's degree: A Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Computer and Information Security, Computer Security, or a related field.
• Relevant experience: 2+ years of relevant experience; or 5 years of additional relevant experience may be substituted for education.

Schedule and Work Environment

This is a remote role with:

• Evening and/or night shifts: Evening and/or night shifts (7 pm to 5 am or 9 am to 7 pm EST @ 4 days/week).
• Flexible work environment: The opportunity to work from anywhere and enjoy a flexible work environment.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary: A competitive salary reflecting our commitment to attracting the best talent.
• Opportunities for growth and development: Opportunities for professional growth and development.
• Flexible work environment: A flexible work environment that allows you to work from anywhere.

Career Growth Opportunities and Learning Benefits

As a System Administrator, you will have opportunities to:

• Develop your skills: Develop your skills and knowledge in Linux, Windows, and Cloud services.
• Advance your career: Advance your career in IT and take on new challenges.
• Collaborate with experts: Collaborate with experts in the field and learn from their experiences.

Why Join Our Team?

If you're passionate about technology, thrive in a fast-paced environment, and are eager to make an impact, we encourage you to apply for this exciting opportunity! As a member of our team, you will:

• Be part of a dynamic team: Be part of a dynamic team that values innovation and teamwork.
• Have opportunities for growth: Have opportunities for professional growth and development.
• Enjoy a flexible work environment: Enjoy a flexible work environment that allows you to work from anywhere.

How to Apply

If you're ready to take the next step in your career, please apply directly or contact Crystal Dinnocenti at [email protected]. We look forward to hearing from you!

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