Enterprise Customer Success Manager - Strategic Customer Engagement and Success at Atlan

About Atlan and Our Culture

At Atlan, we're driven by a core value that puts the problem first and the solution second. Our Business Team comes to work every morning with the intent of helping as many people as they can, even if it means telling them that we're not the right fit for them. As part of our team, you'll be our eyes and ears on the ground, working to understand our users' biggest challenges and wins, so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis.

Job Summary

We're looking for an experienced Enterprise Customer Success Manager to join our team! As the face of Atlan, you will be responsible for ensuring the success of our largest and most strategic customers. You will manage the end-to-end customer lifecycle, from onboarding to renewals and expansion, and work closely with our product team to incorporate client feedback into the product roadmap. If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you.

Key Responsibilities

• Customer Engagement and Onboarding: Manage the end-to-end customer lifecycle, including onboarding, training, customer support, QBRs, and renewals and expansion.
• Trusted Advisor: Help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualize new use cases and solutions.
• Stakeholder Management: Build strong relationships with stakeholders inside the organizations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day.
• Voice of the User: Work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.
• Customer Evangelism: Evangelize our customers and their journeys to the broader data community.

What Makes You a Great Match for Us?

• Experience: 5-7 years of experience within a technical Customer Success, Solutions Engineer, Solutions Architect, Sales Engineer, or similar position.
• Modern Data Stack Ecosystem: Experience working within the modern data stack ecosystem is a must.
• Enterprise Experience: Proven track record of working with Enterprise and Strategic customers (5,000+ employees).
• NRR and Expansion: Experience owning NRR, driving expansion, and increasing customer lifetime value within accounts.

Essential Skills and Competencies

• Communication: Excellent communication and interpersonal skills.
• Problem-Solving: Strong problem-solving skills and ability to think strategically.
• Collaboration: Ability to collaborate with cross-functional teams, including sales, product, and engineering.
• Adaptability: Ability to adapt to changing customer needs and priorities.
• Data-Driven: Strong analytical skills and ability to work with data.

Career Growth Opportunities and Learning Benefits

At Atlan, we're committed to helping our employees grow and develop their skills. As an Enterprise Customer Success Manager, you'll have opportunities to:

• Develop Leadership Skills: Take on leadership roles and responsibilities, including mentoring and coaching.
• Industry Insights: Stay up-to-date with the latest industry trends and insights.
• Product Knowledge: Develop in-depth knowledge of our product and solutions.
• Networking: Build relationships with customers, partners, and industry leaders.

Work Environment and Company Culture

At Atlan, we're a fast-growing startup with a strong culture of innovation and collaboration. Our team is remote-friendly, and we offer:

• Flexible Work Arrangements: Work from anywhere, at any time.
• Collaborative Environment: Collaborative and dynamic work environment.
• Professional Development: Opportunities for professional growth and development.
• Recognition and Rewards: Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive Salary: A competitive salary range.
• Stock Options: Stock options or equity.
• Health Insurance: Comprehensive health insurance.
• Retirement Plan: Retirement plan or 401(k).

Why Join Atlan?

At Atlan, we're passionate about building a company that puts the problem first and the solution second. We believe that great customer experience is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, join us!

How to Apply

If you're excited about this opportunity and think you'd be a great fit for our team, please submit your application today! We can't wait to hear from you.

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