ENERGY SERVICES DATA ENTRY CLERK - REMOTE | WFH - FULL-TIME POSITION WITH MAKING OPPORTUNITY COUNT (MOC), A NON-PROFIT HUMAN SERVICES AGENCY

Join the Team at Making Opportunity Count: Where Passion Meets Purpose

Welcome to Making Opportunity Count (MOC), a dynamic non-profit human services agency dedicated to fostering positive change in the lives of individuals and families in Fitchburg, MA. Our organization is built on a foundation of compassion, empathy, and a shared passion for making a lasting impact. As a valued member of our team, you will play a crucial role in supporting our Energy Services Programs and contributing to our mission of enhancing community growth and promoting holistic well-being.

Position Overview: ENERGY SERVICES DATA ENTRY CLERK - REMOTE | WFH

We are seeking a highly organized and detail-oriented Data Entry Clerk to join our team remotely. As a Data Entry Clerk, you will be responsible for maintaining accurate and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This is a fantastic opportunity to work with a dedicated team, make a meaningful difference in the community, and enjoy a range of fantastic benefits.

Key Responsibilities:

• Data Entry and Record-Keeping: Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Email and Document Management: Monitor emails, log documents, and communications in the Monday.com platform upon receipt.
• Database Management: Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• File Organization and Maintenance: Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaboration and Communication: Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Administrative Support: Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Remote Work and Availability: Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Training and Development: Attend all required staff meetings, supervision, training, and contractual meetings, and participate in mandatory agency training and other relevant professional development activities.
• Confidentiality and Data Security: Ensure strict confidentiality is maintained in all aspects of the role.

Requirements and Qualifications:

To be successful in this role, you will need:

• Education and Experience: Associate degree or equivalent professional experience. Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional Qualifications: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Language Skills: Bilingual in Spanish preferred.

Skills and Competencies:

To excel in this role, you will need:

• Attention to Detail: High level of accuracy and attention to detail in data entry and record-keeping.
• Organizational Skills: Ability to maintain organized digital and paper files, and prioritize tasks effectively.
• Communication Skills: Excellent communication and collaboration skills, with the ability to work effectively with program staff and other stakeholders.
• Technical Skills: Proficiency in database management systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines.

Career Growth Opportunities and Learning Benefits:

At Making Opportunity Count, we are committed to supporting the growth and development of our team members. As a Data Entry Clerk, you will have access to:

• Training and Development: Mandatory agency training and other relevant professional development activities.
• Mentorship and Support: Ongoing supervision and support from experienced team members.
• Career Advancement: Opportunities for career advancement and professional growth within the organization.

Work Environment and Company Culture:

At MOC, we pride ourselves on a dynamic and supportive work environment that values:

• Collaboration and Teamwork: A culture of collaboration and teamwork, where everyone is valued and respected.
• Innovation and Creativity: A willingness to innovate and try new approaches to achieve our mission.
• Diversity and Inclusion: A commitment to diversity, equity, and inclusion, and a welcoming environment for all team members.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive Salary: A competitive salary range for this role.
• Health and Wellness: Health, Dental, FSA, and Vision Insurance, as well as a range of wellness programs.
• Paid Time Off: Generous paid time off to relax and recharge.
• Flexible Work Arrangements: Hybrid work opportunities and flexible work arrangements to suit your lifestyle.
• Student Loan Forgiveness: Student loan forgiveness programs to help ease your student loan burden.
• Tuition remission programs to support your ongoing education and development.
• Employer-Sponsored Retirement: Employer-sponsored retirement plan contributions to secure your future.
• Pet Insurance: Pet insurance to ensure your furry friends receive the best care.
• Employee Discounts: Exclusive discounts and perks to support your well-being and lifestyle.