WPS - Workplace Services Consultant - TeamSuccess LLC DBA HiEd Success

WPS Consultant (TX, US or Remote)

We are seeking a highly skilled and experienced WPS (Workplace Services) Consultant to join our dynamic team. In this role, you will be a subject matter expert responsible for designing, implementing, and managing our end-user computing environment for our client. You will also be a key driver of innovation, constantly seeking out new technologies and strategies to enhance our digital workplace.

Strategic Roadmap Development

• Create, own, and maintain the strategic roadmap for all Workplace Services, including hardware (desktops, laptops, mobile devices) and software estates.
• Define and manage the complete lifecycle for all EUC assets, planning for technology refreshes, version upgrades, and decommissioning.
• Align the EUC roadmap with broader IT and business objectives, ensuring future scalability and efficiency.

Technical Expertise and Leadership

• Serve as a subject matter expert on a wide range of EUC technologies, including: Monitoring and User Experience Analytics:
• Experience with tools like Nexthink to monitor and improve the end-user experience.
• Endpoint Management: SCCM, Microsoft Intune, Airwatch, and other UEM solutions.
• Virtualization: Design, deployment, and maintenance of VDI environments.
• Productivity and Collaboration: Deep knowledge of the Microsoft 365 suite.
• Service Management: Expertise in using and optimizing ServiceNow for incident, request, and asset management.
• Provide technical leadership and mentorship to junior team members.

Vendor and Assed Management

• Manage relationships with key vendors for hardware, software, and services.
• Oversee the IT asset lifecycle, from procurement to disposal, in line with the defined roadmap.

Innovation and Continuous Improvement

• Drive a culture of innovation and continuous improvement within the EUC team.
• Identify and evaluate emerging technologies, and make recommendations for their adoption.
• Lead initiatives to optimize and enhance existing EUC services.

Architectural Design Implementations

• Lead the design and implementation of comprehensive EUC solutions, focusing on Microsoft 365, Azure, and Exchange Online.
• Architect and manage migrations from on-premise systems to cloud-based solutions (e.g., O365, Exchange Online).
• Develop and maintain architectural standards and documentation for the EUC environment.

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