Telehealth Program Assistant - VARIED SHIFT - Virtual

Welcome to Penn State Health: Where Compassion Meets Innovation

Penn State Health is a leading research, teaching, and clinical healthcare system that is committed to delivering exceptional patient care and advancing the field of medicine. As a Telehealth Program Assistant, you will play a vital role in supporting patient and staff safety through prevention of harmful behaviors in the inpatient care space through virtual means. If you are passionate about delivering high-quality care and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

Job Overview

The Telehealth Program Assistant will be responsible for providing virtual support to patients and staff in the inpatient care space. This will involve monitoring patients remotely, identifying potential safety risks, and taking proactive steps to prevent harm. The successful candidate will be able to work independently, think critically, and communicate effectively with patients, families, and healthcare teams.

Key Responsibilities

• Provide virtual support to patients and staff in the inpatient care space, including monitoring patients remotely and identifying potential safety risks
• Take proactive steps to prevent harm, including reporting concerns to the healthcare team and implementing safety protocols as needed
• Communicate effectively with patients, families, and healthcare teams to ensure that patient needs are met and safety concerns are addressed
• Document patient interactions and safety events in accordance with hospital policies and procedures
• Collaborate with the healthcare team to develop and implement individualized patient care plans
• Participate in quality improvement initiatives to enhance patient safety and care outcomes

Essential Qualifications

To be considered for this role, you will need to have:

• High School diploma or equivalent required
• One (1) year of medical, secretarial, or customer service work experience required
• Ability to work independently and think critically in a fast-paced environment
• Excellent communication and interpersonal skills
• Basic computer skills and ability to learn new software applications

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a healthcare setting, particularly in a telehealth or virtual care role
• Certification in a related field, such as medical assisting or healthcare technology
• Experience with electronic medical records (EMRs) and other healthcare software applications
• Bilingual or multilingual skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: ability to communicate effectively with patients, families, and healthcare teams
• Critical thinking skills: ability to think critically and make sound judgments in a fast-paced environment
• Technical skills: basic computer skills and ability to learn new software applications
• Collaboration skills: ability to work collaboratively with the healthcare team to develop and implement individualized patient care plans
• Adaptability: ability to adapt to changing patient needs and priorities

Career Growth Opportunities

• On-the-job training and mentorship
• Professional development courses and workshops
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

Penn State Health is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and excellence. As an employee, you can expect:

• A dynamic and supportive work environment
• A culture of excellence and innovation
• Opportunities for professional growth and development
• A comprehensive benefits package, including medical, dental, and vision coverage
• A competitive salary and generous paid time off

Compensation, Perks, and Benefits

• Medical, dental, and vision coverage with no waiting period
• Generous paid time off and personal time
• Paid parental leave
• Retirement savings plan with employer match
• Life insurance and disability insurance
• Employee wellness programs and fitness discounts
• Tuition reimbursement and education assistance
• PAWS UP employee recognition program

Conclusion

If you are a compassionate and innovative individual who is passionate about delivering high-quality patient care, we encourage you to apply for this exciting opportunity. As a Telehealth Program Assistant at Penn State Health, you will have the opportunity to make a real difference in the lives of our patients and their families. Apply now and take the first step towards a rewarding and challenging career in healthcare.

Ready to apply? Click the link below to submit your application. We look forward to hearing from you!