Technical Customer Success Manager - United Kingdom

Introduction to Samotics and Our Vision

At Samotics, we're not just a company - we're a movement. We're revolutionizing the way industries approach maintenance and asset performance optimization. As a leader in Condition-Based Maintenance, our groundbreaking SAM4 technology is empowering companies to preempt asset failure, eliminate costly unplanned downtime, and enhance overall performance. Our commitment to sustainability and energy efficiency is at the core of everything we do, and we're looking for like-minded individuals to join our team.

About the Role: Technical Customer Success Manager - United Kingdom

We're seeking a highly skilled and motivated Technical Customer Success Manager to join our UK team. As a key member of our organization, you'll be responsible for driving customer success and adoption of our SAM4 technology across multiple sectors. Your expertise will be instrumental in helping our customers maximize the value of our condition-based maintenance system, and your passion for delivering exceptional customer experiences will be contagious.

Key Responsibilities:

• Support customers' technical teams on-site to install SAM4 hardware, realize energy savings, and address potential upcoming failures detected by SAM4
• Develop relationships with customers at multiple levels, build endorsement for our product, and maximize value for our customers
• Work with our Leiden-based teams to drive best-in-class service for our clients, representing our "Act instead of react" ethos
• Take ownership of direct contact with relevant stakeholders at our customers to plan and prepare site visits, troubleshoot, and provide diagnostic support following SAM4 notifications
• Setup processes, roles, and responsibilities with the project lead from the customer to integrate SAM4 notifications into their daily operations
• Inspect, perform root cause analysis, and advise on maintenance interventions on assets' drivetrain components upon SAM4 notifications for upcoming failures
• Support customers and customers' framework partners in installation and troubleshooting of SAM4 hardware on site
• Understand the SAM4 technology and incident notifications, and interpret the implications of the Asset Reliability Specialist's analysis of SAM4 data
• Document and report on findings of site visits in the SAM4 tooling, providing key lessons learned & diagnostic reports for our customers, including suggested interventions
• Manage relationships with customers' maintenance and operations teams, as well as customers' framework partners for installation and asset maintenance
• Represent the Samotics brand at all times, embodying our values and commitment to excellence

Essential Qualifications:

• At least level 3 Apprenticeships (ideally HND or HNC)
• 5-10 years of experience in maintenance, engineering, or operation of industrial equipment such as electric motors, gearboxes, drives, pumps
• Understanding of Condition-Based Maintenance strategies, technologies, and execution
• UK driving license

Preferred Qualifications:

• Experience in Water and/or Waste Water asset maintenance or operations
• Experience and/or certification for Vibration analysis or other condition monitoring techniques (e.g., ISO 18436)
• Digitally savvy, with a good understanding of IoT devices, setups, and communication

Competencies:

• Driven: You're motivated, enthusiastic, and passionate about delivering exceptional results
• Pragmatic: You're practical, flexible, and able to adapt to changing circumstances
• Open: You're transparent, communicative, and receptive to feedback and new ideas
• Team Player: You're collaborative, supportive, and able to work effectively with cross-functional teams
• Effective Communication: You're able to articulate complex ideas, negotiate, and influence stakeholders
• Problem-Solving: You're analytical, resourceful, and able to resolve complex technical issues
• Decision Making: You're able to weigh options, prioritize, and make informed decisions that drive customer success
• Customer Orientation: You're focused on delivering exceptional customer experiences, building strong relationships, and driving customer loyalty

Career Growth Opportunities and Learning Benefits

At Samotics, we're committed to helping our employees grow, develop, and thrive. As a Technical Customer Success Manager, you'll have access to:

• Comprehensive training and development programs to enhance your technical and soft skills
• Opportunities to work with cutting-edge technology and innovative solutions
• A collaborative, dynamic environment that fosters creativity, experimentation, and learning
• Regular feedback, coaching, and mentoring to support your career growth and progression
• Quarterly paid visits to our headquarters in Leiden, NL, to connect with our global team and stay up-to-date on industry trends and best practices

Work Environment and Company Culture

Our company culture is built on freedom, responsibility, and a passion for innovation. We believe in:

• Empowering our employees to take ownership, make decisions, and drive results
• Fostering a collaborative, open, and transparent work environment that encourages feedback, creativity, and growth
• Recognizing and rewarding outstanding performance, dedication, and commitment to our values and mission
• Supporting work-life balance, flexibility, and well-being through comprehensive benefits, flexible working hours, and generous parental leave arrangements

Compensation, Perks, and Benefits

We offer a competitive annual base salary of between £40-50k, as well as a range of benefits, including:

• Statutory annual leave entitlement of 28 days
• Private health insurance
• Life insurance
• Pension: a generous employer contribution
• Generous parental leave arrangements
• Flexible working hours

Conclusion

If you're a motivated, customer-focused, and technically skilled professional looking to join a dynamic, innovative company, we encourage you to apply for this exciting opportunity. As a Technical Customer Success Manager at Samotics, you'll be instrumental in driving customer success, adoption, and growth, while developing your skills, expertise, and career. Don't miss out on this chance to join our team and make a lasting impact on the future of industrial maintenance and asset performance optimization.

Ready to Apply?

If you're ready to take the next step in your career and join a thriving team of professionals who are passionate about innovation, customer success, and sustainability, please submit your application today. We can't wait to hear from you!