VIP Account Manager

Founded in 2022, ARB Interactive is a thriving social gaming startup redefining player experiences across North America. With 100+ talented team members globally and rapid expansion plans ahead, we're profitable, growing fast, and having fun doing it.

Position Overview

As a VIP Account Manager, you’ll provide exceptional support to VIP players, responding to their needs across all communication channels. Your role will involve resolving inquiries, supporting promotions, and ensuring a rewarding experience that builds long-term loyalty.

Key Responsibilities

• Manage a dedicated portfolio of VIP players, building strong relationships.

• Provide support via phone, email, and text, resolving any player concerns.

• Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention.

• Develop in-depth knowledge of products, services, and promotional offerings on the Modo.us platform.

• Collaborate with internal teams to align VIP strategies with the company’s broader goals.

  Schedule: 2:00 PM - 10:00 PM ET, Wednesday - Sunday

Job Requirements

• Bachelor’s Degree in a relevant field.

• Experience in the online Social Casino or iGaming industry is highly preferred.

• Minimum of 2 years in VIP Account Management, Business Development, or a similar role.

• Proven ability to conduct outreach campaigns that drive engagement and growth

• Expert in player engagement, retention, and loyalty-building strategies.

• Strong knowledge of social casino trends and player behavior.

• Excellent verbal and written communication skills.

• Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process.

If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to [email protected] for verification before responding or clicking any links.