1:1 Apple MacBook Support Specialist (Middle Sc...

About Gulliver Preparatory SchoolGulliver Prep is what's now and what's next in education - Miami's school of choice for challenging, future-ready, personalized learning to meet the needs and fuel the aspirations of our diverse and dynamic community. Alongside our experienced and dedicated faculty, our students discover their passions and shape powerful futures that meaningfully impact our world. Gulliver is a national model for teaching and learning where the intellectual curiosity of educators and students drives creativity, innovation, and the highest levels of achievement.Founded in 1926 and later transformed under the visionary leadership of Marian C. Krutulis, Gulliver has been a leading school of distinction for nearly 100 years. To this day, our mission remains unchanged: to create an academic community devoted to educational excellence, with a personal touch, that fulfills each student's potential. We are opening the world wide for members of our community to learn boldly, act with great heart, and lead wisely.Job SummaryGulliver Prep's Educational Technology Information (ETIS) department is seeking to hire a 1:1 Apple MacBook Support Specialist to join our team of professionals. This is a new position what will play a pivotal role in our middle school's successful deployment, maintenance, and ongoing support of 750 MacBooks. This individual will collaborate with ETIS staff, administration, teachers, and students to ensure the smooth operation of all devices, provide technical assistance, troubleshoot issues, and support educational technology initiatives aligned with the school's mission and curriculum goals.Specific responsibilities include, but are not limited to: Deployment & Inventory ManagementCoordinate the receipt, imaging, configuration, and distribution of MacBooks.Maintain a detailed inventory of all devices and accessories.Track devices for repairs, replacements, or upgrades in collaboration with the IT department.Technical Support & TroubleshootingServe as the primary point of contact for middle school faculty, staff, and students experiencing technical issues with their MacBooks.Diagnose and resolve hardware, software, and network connectivity issues promptly.Escalate more complex technical issues to the senior ETIS team or third-party vendors when necessary.Training & OnboardingProvide ongoing training sessions and orientation for faculty, staff, and students on best practices for using, maintaining, and troubleshooting MacBooks.Develop and update training materials, tutorials, and documentation (in person and online) to support the effective use of devices and related software.Evening or weekend work during major deployments or urgent technical issues may be required.Technology Integration & CollaborationCollaborate with the ETIS team to integrate Apple technology into classroom activities, aligning technology use with educational goals.Offer guidance on educational apps, tools, and platforms compatible with macOS.Participate in technology planning discussions to improve the 1:1 program.Security & ComplianceEnforce all appropriate use guidelines, security protocols, and digital citizenship principles as required. Perform regular software updates, ensure antivirus/anti-malware tools are active, and maintain compliance with school and privacy regulations.Manage user accounts, passwords, and security settings in alignment with school policies.Documentation & ReportingMaintain thorough records of support requests, resolutions, and device history.Provide regular updates and reports to the Director of Technology (or equivalent) on the status of devices, common issues, and process improvement recommendations.Proactively identify areas for improvement or innovation within the 1:1 device program.Maintenance & Lifecycle PlanningCoordinate scheduled maintenance of devices, including battery replacements, hardware repairs, and software updates.Assist in planning device refresh cycles, budgeting for hardware, and recommending future hardware/software needs.Minimum RequirementsHigh School Diploma, required. A bachelor's degree in information technology, computer science, or a related field is preferred.2+ years of experience providing technical support in an educational or similar environment, preferably with Apple hardware.Demonstrated success in managing deployments of 1:1 devices or similarly scaled technology programs.Apple certifications (e.g., Apple Certified Support Professional) are highly desirable.Familiarity with MDM (Mobile Device Management) solutions such as JAMF or Mosyle is a plus.Knowledge, Skills, & AbilitiesExpertise in macOS device setup, configuration, troubleshooting, and repair.Knowledge of Apple's hardware ecosystem (MacBooks, iPads, and accessories).Proficiency with common productivity software (e.g., Google Workspace, Microsoft Office) and educational tools.Basic understanding of network troubleshooting (Wi-Fi, VPN, user authentication).Strong communication skills, both written and verbal, with the ability to explain technical concepts in clear, user-friendly language.Excellent organizational and time-management abilities to handle multiple tasks in a fast-paced environment.Collaborative mindset with a customer-service orientation.Patience, flexibility, and a passion for education and supporting student success.Pre-Employment RequirementsCriminal Background Check, Level II Fingerprint Screening(s), and Drug screen. Gulliver is deeply committed to the principles of equity and diversity and seeks to create an inclusive community for all faculty and staff. Gulliver is an Affirmative Action/Equal Opportunity employer and a Drug Free Workplace.