Manager Service Delivery (Remote in US) - Gainwell Technologies LLC

Summary

The Manager, Service Delivery, will lead the technical delivery and operational support of the Immunization Registry (IR) application across multiple state implementations. This role bridges service delivery and product engineering, ensuring scalable, secure, and compliant deployments while driving continuous improvement in data migration, system integration, and client onboarding processes.

Your role in our mission

• Technical Oversight : Manage end-to-end delivery of IR application services, including DDI (Design, Development, Implementation), data migration, and system configuration.
• Product Engineering Collaboration : Work closely with Product Engineering to align service delivery with product roadmap, feature releases, and technical standards.
• Data Migration Strategy : Define and execute repeatable, scalable data migration plans
• Client Implementation : Lead technical onboarding for new state clients, ensuring alignment with state-specific business rules and immunization data standards
• Issue Resolution & Optimization : Oversee L1/L2 support processes, triage technical issues, and drive root cause analysis and resolution.
• Process Automation : Identify opportunities to automate deployment, configuration, and support workflows to improve efficiency and reduce manual effort.
• Compliance & Security : Ensure all implementations meet public health data privacy and security requirements
• Team Leadership : Manage cross-functional delivery teams, including developers, analysts, and support engineers; provide technical guidance and performance coaching.

What we're looking for

• Bachelor's degree in Computer Science, Information Systems, or related field (Master's preferred).
• 7+ years of experience in technical service delivery or product implementation, preferably in healthcare or public sector.
• Understanding of immunization registries, public health data exchange standards, and system integration.
• Proven ability to manage complex technical projects across multiple stakeholders.
• Excellent communication and leadership skills, with a focus on technical execution and client satisfaction.

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• This is a full-time permanent regular salaried (W-2) employee position.
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• We will take applications for this position until September 12, 2025.

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The pay range for this position is $93,400.00 - $133,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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