Solutions Architect - Presales - New Era Technology

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together.

New Era Technology offers

Full Benefits

Medical

Dental

Vision

401K match

28 PTO Days including company holidays

Summary

As a presales Solutions Architect for ITMS and Managed Services, this individual will be responsible for designing and quoting managed service solutions for our mid-market customers. Working closely with our Account Executives, this individual will meet with customers to discuss their business needs, provide an overview of the New Era managed services practice, and align those needs with a managed services quote.

Requirements

• Strong knowledge in managed services components including, but not limited to, desktop/servers, network infrastructure, firewalls, and unified communications.
• Experience presenting and quoting some (or all) of the following:
  • N-central
  • Auvik
  • SolarWinds
  • Lifecycle Manager
  • SentinelOne
  • KnowBe4
  • Cisco Umbrella
  • Proofpoint
  • Datto Backup
  • Datto SaaS
  • Duo
  • Keeper Security

• The ability to properly build quotes and properly account for costs/prices when quoting.
• Proficiency with Excel, PowerPoint, and other office applications.
• The ability to work in a collaborative environment.

Qualifications

• Bachelor s degree in computer science, Information Technology, or related field (or equivalent experience).
• 3-5 years of experience in a presales or technical consulting role, with a focus on ITMS and Managed Services.
• Manufacturer certifications for the technologies listed above are encouraged but not required.

Primary Duties

• Working closely with sales to help sell ITMS and managed service solutions provided by New Era.
• Building presentations, quotes, and proposals.
• Staying updated on the latest technologies, industry trends, and competitor offerings.
• RFP/RFI responses.
• Working as the SME for all ITMS and Managed Services related offerings.

Language Skills

• Ability to read, write, and speak fluently in

Physical Demands

- Sedentary work that primarily involves sitting/standing.

- Prolonged periods of sitting at a desk or computer.

- Occasional lifting of objects, not exceeding 20 pounds.

- Limited standing or walking required.

Work Environment

• This role requires a reliable internet connection and a quiet, dedicated workspace to ensure productivity and effective communication with customers and team members.
• Remote position with ability to attend on-site team or client meetings and business engagements.
• While working remotely, employees are expected to adhere to company policies and maintain a professional and secure work environment.

Expected Work Hours

Monday Friday, 8am 5pm EST with 1-hour unpaid lunchbreak (8 hours per day, 40 hours per week).

Travel: Travel may be required for on-site team and client meetings and working sessions with the client. All other work will be performed remotely unless required to be onsite by the team/client needs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

New Era Technology, Inc., and its subsidiaries ( New Era we , us , or our ) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ( Solutions ).