Project Coordinator - The UPS Store - NY

About the position

Responsibilities

• Take ownership of end-to-end responsibilities for new store buildouts, including strategic participation in key meetings, meticulous coordination of design processes, comprehensive management of trackers/spreadsheets/paperwork, oversight of construction activities, and timely project completion.
• Provide comprehensive support for relocations, remodel extensions, and voluntary remodels, demonstrating proficiency from design initiation to compliance packet submission.
• Execute smooth ownership transfers, managing all requisite paperwork, coordinating intricate design processes, engaging in rigorous construction coordination, and ensuring unwavering compliance.
• Facilitate franchise contract renewals with precision and dedication, carefully managing paperwork, orchestrating seamless design processes, closely monitoring construction activities, and ensuring commitment to timeline compliance throughout.
• Serve as the primary point of contact between The UPS Store, Inc., UPS, vendors, and franchisees, addressing inquiries, resolving concerns, and ensuring seamless communication channels at all times.
• Conduct regular touchpoint calls with franchisees to provide comprehensive project updates, facilitate efficient paperwork completion, and communicate clear next steps with precision and professionalism.
• Proficiently manage project schedules for franchisee training, ensuring adherence to policies, procedures, and responsibilities.
• Collaborate cross-functionally with operational franchise consultants, actively participating in networking meetings and activities aimed at enhancing store performance and fostering a culture of excellence and innovation.

Requirements

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, coupled with demonstrated experience in effectively leveraging collaboration tools such as Zoom/Teams for seamless project management.
• Prior experience in franchising or business consulting is highly preferred, along with a proven track record of success in project management roles.
• Bachelor's Degree or equivalent experience required; UPS employees with a minimum of three years of UPS experience are also eligible to apply.
• Must be currently located in the same geographic location as the job or willing to relocate yourself.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice-to-haves

• Demonstrated proficiency in maintaining a process-driven approach, coupled with a commitment to timeline compliance, continuous improvement, and operational excellence.
• Exceptional communication skills, encompassing both written and verbal proficiency, to effectively convey complex project updates and requirements with clarity and precision.
• Proven ability to cultivate and nurture strong relationships with internal and external stakeholders, fostering trust and collaboration.
• Self-motivated and disciplined, with an innate ability to thrive in both on-site and remote work environments, maintaining focus, organization, and productivity amidst challenges and setbacks.
• Solution-oriented mindset, adept at identifying and addressing business challenges with agility and foresight, ensuring sustainable resolutions and preventing recurrence.
• Proficient in meeting facilitation, engaging audiences both in-person and virtually, fostering participation, collaboration, and consensus-building.
• Sound understanding of franchise organizational structures and dynamics, coupled with a keen awareness of franchise products, services, and profitability metrics.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

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