Unilin Flooring UK & Ireland

s are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach. . Due to continued growth an opportunity has become vacant in our St Neots Office for a Customer Service Advisor.

Hours of Work: 35 per week

Location: St Neots

Reports to: Customer Service Manager St Neots

Pension: 4% Company Contribution

Healthcare Cover for Employee

Holidays: 32 per year

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Main Responsibilities and Duties

Working in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained. You will be responsible for processing a large volume of orders, dealing with customer queries and handling complaints by phone, live chat and email.

You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results.

You must be a good communicator and someone who is able to prioritise workload.

Essential Criteria

Previous experience of dealing with customers in a service or sales role

Previous experience of dealing with large volumes of customer queries via the telephone and e mail

The ability to work in a team as well as individually

Sound working knowledge of Office Applications, especially Microsoft Excel

Excellent written and verbal communication skills

Good attention to detail

The ability to work under pressure and to deadlines

Sound decision making

Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training

Have a proactive approach to work and look to embrace Unilin Values

Desirable Criteria

Previous experience in a similar role

IT skills to include previous working knowledge of SAP

Qualification in Business, Customer Services or IT