GHL Virtual Assistant — Tech & Operational Support ID-2180 – Amazon Store

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Summary

🎯 Role Purpose To serve as my strategic technical and operational support partner. You will own the backend of my GoHighLevel system and ensure seamless delivery of outreach, marketing, course delivery, client onboarding, and overall customer experience. This role is key in helping me scale my business sustainably and with ease.

🧩 Key Responsibilities 1. ⚙️ Funnel, Page & Automation Setup

Build landing pages, opt-in forms, and sales funnels (webinar, lead magnet, course) Design and implement email sequences, SMS automations, and drip campaigns Set up booking calendars, confirmation emails, and reminders for webinars/coaching calls Create upsells, downsells, order bumps, and thank-you pages Ensure mobile-optimized, visually clean designs using branding assets 2. 💳 Payments & Offer Management

Set up one-time payments, payment plans, and subscriptions for all offers Integrate Stripe/PayPal with GHL checkout pages Automate access to products upon purchase (courses, coaching, etc.) Manage dunning emails, failed payment follow-ups, and upgrade/downgrade automations Set up time-sensitive offers, promo codes, and fast-action bonuses 3. 🧠 Course Dashboard & Learning Experience

Set up and maintain online course dashboards (for individuals, families, kids, teachers) Upload course content, design module layouts, drip lessons, and test all access automations Manage updates, version control, and migration across platforms if needed Troubleshoot client access issues and integrate onboarding automations post-purchase 4. 📤 Outreach & Lead Generation

Launch and manage outreach campaigns (email/DMs/LinkedIn) Tag and segment leads based on behavior, interests, and engagement Assign leads to correct pipelines and workflows for nurturing and conversion Track and follow up with quiz leads, webinar no-shows, cart abandoners, etc. 5. 🧾 Client Onboarding & Admin Support

Send contracts, invoices, and welcome packs to new clients using GHL integrations Automate onboarding sequences based on offer tier (e.g., course vs. coaching vs. retreat) Assign tags and pipeline stages for smooth internal tracking Flag client milestones or drop-offs so I can step in strategically 6. 💬 Customer Support & Community Engagement

Respond to support emails and access issues within 24–48 hours Moderate comments and questions in communities (email or platform-based) Manage refund requests, failed payment queries, and access troubleshooting Maintain FAQ databases and support documentation 7. 📊 Pipeline, Metrics & Launch Support

Build and maintain sales pipelines with clear deal stages for tracking Create weekly performance dashboards for funnels, email open rates, and lead conversions Support live launches with tech checks, tag logic, and automation testing Report drop-off points and recommend funnel tweaks 🌱 Strategic Bonus Responsibilities (as we grow) Support affiliate/referral program setup and tracking Assist in building quiz funnels for segmentation and conversion Help prepare for live events, retreat logistics, and corporate offers Manage CRM hygiene, GDPR tagging, and re-engagement workflows Suggest tech and process optimizations proactively 🧠 Ideal Skills & Experience Proficient in GoHighLevel (funnels, automations, CRM, email, payments, courses) Familiar with Stripe, Calendly, Zapier, Canva, Google Workspace, Notion/ClickUp Strong tech troubleshooting, systems thinking, and implementation experience Experience supporting online educators, coaches, or course creators Excellent English (written and verbal) and high attention to detail