Desktop Support Engineer

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Desktop Support Engineer, you will be streamlining internal processes and providing solutions to more complex technical issues as needed. 

What You Will Do

• Provide timely and effective technical support to end-users via chat, video conference or in-person.
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Assist users with software installation, configuration, and troubleshooting.
• Track, secure, and maintain current assets.
• Prepare workstations for team member use.
• Secure and ready used workstations for redeployment.
• Create and maintain knowledge base articles, support articles, and incident reports.
• Sustain ongoing departmental projects, overseeing the evolution of their processes.
• Develop and implement projects aimed at achieving specific goals that adapt to the evolving needs of our teams.
• Identify opportunities to automate repetitive tasks and improve efficiency across support workflows.
• Partner with System Administration and Security teams on cross-functional projects.

What You Need to Succeed

• The ability to demonstrate a robust technical aptitude with a positive demeanor.
• Exhibit strong customer service and interpersonal skills.
• Function as a self-motivated and accountable team player.
• Possess excellent written and verbal communication skills with a keen eye for grammar.
• Showcase outstanding organizational skills and meticulous attention to detail.
• Be proficient in using a helpdesk ticket management system.
• Enhance our current team by integrating their wealth of prior experience and knowledge. Comfortable and adept at utilizing generative AI and other AI-powered applications to streamline tasks and improve output.
• Enthusiasm for experimenting with and integrating AI capabilities to drive creative solutions and automate routine processes.
• Willingness to continuously learn and adapt to new AI advancements and integrate them into work processes.

Benefits

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. 

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $62,500 - $80,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, hybrid position. Our company headquarters are located in Indianapolis, IN and this position will require you to go to the office. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States.  In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considered